Return & Refund Policy

Last updated: October 28, 2026

At Krafty Box, customer satisfaction is important to us. We want you to shop with confidence, wherever you are in the world.

We offer a 15-day return policy on eligible products, subject to the conditions below.

This policy applies to orders placed through our online store and shipped to supported international destinations. It does not limit or replace any mandatory consumer rights provided by applicable local laws.

1. 15-Day Return Policy

You may request a return within 15 calendar days of receiving your order if you change your mind or are not satisfied with your purchase.

For voluntary returns under this policy, products should:

• Be unused and in their original condition, except where applicable law permits reasonable inspection or handling.

• Include all original components and accessories.

• Include original packaging where reasonably possible.

• Be accompanied by an order number or other acceptable proof of purchase.

Where applicable law provides a longer return or withdrawal period, or permits customers to inspect or handle products before returning them, those statutory rights will take precedence.

2. How to Request a Return

To initiate a return, please contact us at kraftybox2026@gmail.com.

Include your order number, the email address used for the purchase, and a brief description of your request.

For damaged, defective, or incorrect items, photos may help us resolve the issue more quickly.

Our team will provide the appropriate return instructions and return address.

For voluntary returns, please contact us before shipping the product to ensure it is sent to the correct location.

This procedure does not restrict any legally permitted method of exercising your consumer rights.

If you notify us of your return within the applicable return period, you will be given a reasonable opportunity to send the product back. Any mandatory local return-shipping deadlines will be respected.

3. Return Shipping Costs

For voluntary returns due to a change of mind, customers are responsible for direct return shipping costs where permitted by applicable law and where these costs have been properly disclosed before purchase.

For defective, damaged, incorrect, or non-conforming products, Krafty Box will cover return shipping costs whenever required by applicable consumer protection laws.

Customers will not be charged undisclosed restocking or administrative fees, or any fees prohibited by applicable law.

Where international returns are required, we will provide clear return instructions.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what was advertised or purchased, please contact us as soon as reasonably possible at kraftybox2026@gmail.com.

We may request photos or other reasonable supporting information to help investigate the issue.

Depending on applicable consumer protection laws and the nature of the issue, customers may be entitled to:

• A replacement product.

• A free repair, where appropriate.

• A partial or full refund.

• Other remedies required by law.

The availability and choice of remedies will be determined by applicable mandatory consumer protection laws.

These rights are not limited to our voluntary 15-day return period. Statutory warranties, consumer guarantees, and product conformity rights remain valid for the periods established by applicable law.

5. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been dispatched, we will process the cancellation and refund where applicable.

If your order has already been dispatched, you may still exercise any applicable withdrawal or return rights.

Nothing in this section limits statutory cancellation rights that apply before or after dispatch.

6. Refunds

Once we receive your return, we will review it in accordance with this policy and applicable consumer protection laws.

For eligible voluntary returns, refunds will generally be processed within 10 business days after receiving the returned product and confirming its eligibility, unless a shorter period is required by applicable law.

Where a statutory right of withdrawal applies, we will comply with the relevant legal refund deadlines, including any rules governing when reimbursement may be withheld pending receipt of the goods or proof of return shipment.

Refunds will normally be issued to the original payment method unless otherwise agreed and legally permitted.

For voluntary change-of-mind returns, original shipping costs may be non-refundable where applicable law permits.

Where local consumer law requires reimbursement of standard outbound delivery charges or other amounts, those amounts will be refunded as required.

Your bank or payment provider may require additional time to post the refund.

7. Exchanges

If you would like to exchange an eligible product, please contact us at kraftybox2026@gmail.com.

Voluntary exchanges are subject to product availability and the conditions of our 15-day return policy.

Where an exchange or replacement is required under applicable consumer protection law, your statutory rights will remain unaffected.

8. Exceptions to Voluntary Returns

Certain products may not qualify for voluntary change-of-mind returns, including:

• Personalized or custom-made products.

• Perishable products.

• Sealed hygiene or health-related products that have been unsealed and cannot reasonably be returned for hygiene reasons.

• Other products specifically identified as non-returnable before purchase, where legally permitted.

These exclusions apply only where permitted by applicable law.

They do not restrict statutory remedies for defective, damaged, unsafe, incorrectly supplied, or non-conforming products.

9. International Orders and Consumer Rights

Krafty Box serves customers in multiple countries.

Consumer protection laws vary depending on the destination country, the nature of the purchase, and other legally relevant circumstances.

Where mandatory consumer protection laws apply, customers retain all rights provided under those laws, including applicable rights of withdrawal, cancellation, repair, replacement, refund, and statutory warranty.

If any provision of this policy conflicts with mandatory consumer protection laws applicable to your purchase, those laws will prevail.

Our voluntary 15-day return policy is an additional commercial benefit and does not reduce any statutory rights.

10. Delivery Issues and Lost Packages

If your order is delayed, lost in transit, delivered incorrectly, or not received, please contact us at kraftybox2026@gmail.com.

We will investigate the issue with the relevant shipping provider and work toward an appropriate resolution.

Where applicable law entitles customers to a refund, replacement, cancellation, or other remedy due to delivery problems, those rights will be respected.

Our use of third-party fulfillment partners or international shipping carriers does not eliminate our responsibilities under applicable consumer protection laws.

11. Contact Information

For questions about returns, refunds, exchanges, cancellations, or delivery issues, please contact:

Store: Krafty Box

Email: kraftybox2026@gmail.com

Additional business identification and contact information is available through our Contact Information page.